Contact the TowerRush team
Contact at a glance
The TowerRush team answers by e-mail at [email protected]. Messages about the fact sheets get a reply within a few working days. TowerRush is not an operator, so player account issues cannot be handled here.
Details
- [email protected]
- Reply time
- Within a few working days.
- Languages
- French and English.
What the team answers
The address is meant for questions about the site and its sheets. The table shows what happens to each kind of message.
| Request type | Example | What happens next |
|---|---|---|
| Error in a sheet | Wrong RTP or rule description | Checked against the source, then fixed |
| Question about a game | How a round plays out | Short reply with a pointer to the sheet |
| Game suggestion | A new crash title to cover | Reviewed, with no promise of coverage |
| Personal data | Access or deletion request | Handled under the privacy policy |
| Business proposal | Partnership or advertising | Answered if it fits the editorial method |
Out of scope
TowerRush holds no accounts, balances or payments. Send the following requests straight to the customer service of the operator involved.
- A deposit that did not arrive or a pending withdrawal.
- Identity checks or a locked account.
- A missing bonus or a dispute over wagering terms.
- A complaint about the outcome of a round.
- Closing a player account or self-excluding.
Requests for predictors, signals or cheat codes get no reply. No tool can forecast the result of a crash game.
Writing a useful message
A precise message gets a faster answer. Four points are enough.
- Name the sheet and the section, for example "Tower Rush, deposits and withdrawals".
- Describe the error or question in two or three sentences.
- Add the source when you flag a figure: the studio page or the operator's terms.
- Never send a password, a mobile money PIN or an ID document.
Key point
The team never asks for a code, a deposit or a payment. Any message that does so in the name of TowerRush is a scam attempt.
Common mistakes
- Sending a screenshot that shows a phone number or balance: hide that information first.
- Writing to the site about a blocked withdrawal: only the operator can act on the account.
- Following up the same day: a normal reply takes a few working days.
Help with gambling
Losing control over gambling needs more than an e-mail exchange. The responsible gambling page with suggested limits lists warning signs, self-exclusion tools and people to turn to. All game sheets remain one click away on the crash games in Côte d'Ivoire home page.